California Consumer Privacy Act (CCPA / CPRA) Policy

Last Updated: March 24, 2026

This policy applies to residents of California and supplements the information provided in our Privacy Policy. It outlines your rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), and explains how those rights can be exercised when interacting with PhysioStrengthLab.

Your Rights Under the CCPA

If you are a California resident, you may have the following rights regarding your personal information:

Right to Know
You may request details about the categories and specific pieces of personal information we collect, use, disclose, or share.

Right to Access
You may request access to the personal information we hold about you.

Right to Delete
You may request deletion of personal information we have collected, subject to certain legal and operational exceptions.

Right to Correct
You may request that inaccurate personal information be corrected.

Right to Opt-Out of Sale or Sharing
You may request that your personal information is not sold or shared as defined under applicable California law.

Right to Non-Discrimination
We will not treat you differently for exercising your privacy rights.

Categories of Personal Information Collected

We may collect different types of personal information in order to operate our Services effectively, including:

  • Identifiers: such as name, email address, phone number, and shipping or billing address
  • Commercial data: including order history and transaction details
  • Internet activity: such as interactions with our website and browsing behavior
  • Technical information: including IP address, browser type, and device identifiers
  • Customer communications: including messages sent to our support team

This information may be collected directly from you, automatically through your interaction with our website, or through service providers such as Shopify and payment processors.

How Personal Information Is Used

We use personal data for operational and service-related purposes, including:

  • Processing and fulfilling orders
  • Managing returns and customer inquiries
  • Improving website functionality and user experience
  • Communicating order updates and support responses
  • Detecting and preventing fraudulent activity
  • Meeting legal and regulatory requirements

How Personal Information Is Shared

Personal information may be shared with third parties where necessary to operate our Services, including:

  • Platform providers such as Shopify
  • Payment processors and financial service providers
  • Shipping and logistics partners
  • Hosting, analytics, and technical service providers
  • Authorities or regulators where legally required

We do not sell personal information for monetary compensation.

Sale or Sharing of Personal Information

Under California law, certain types of data use—particularly for advertising or analytics—may be considered “sharing.”

We may allow limited data sharing with partners for these purposes; however, we do not sell personal information in the traditional sense.

You may request to opt out of this type of data sharing at any time.

How to Exercise Your Rights

To submit a request related to your CCPA rights, please contact us at:

Email: support@physiostrengthlab.com

Include:

  • Your name
  • The email address associated with your interaction
  • A clear description of your request

We may need to verify your identity before completing your request.

Authorized representatives may submit requests on your behalf, subject to appropriate verification.

Response Time

We aim to respond to verified requests within 45 days, as required by applicable California law.

Data Retention

Personal information is retained only for as long as necessary to:

  • Provide and operate our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Contact Information

Store Name: PhysioStrengthLab

Company Name: MINDSHIFT LABS LIMITED

Company Number: 78005753

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@physiostrengthlab.com

Phone Number: +1 929 419 2540

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.