Payment Policy

Last Updated: March 24, 2026

Secure Payment Processing

PhysioStrengthLab uses secure encryption protocols (HTTPS/SSL) to protect personal and payment information during checkout.

All transactions are processed through certified third-party payment providers using encrypted systems designed to safeguard sensitive data.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa
  • Mastercard
  • PayPal
  • Apple Pay
  • Google Pay

Payments are processed through trusted payment providers, including Airwallex and PayPal, using secure and encrypted payment infrastructure.

PhysioStrengthLab does not store or have direct access to full credit or debit card details.

PCI Compliance

Our payment partners comply with the Payment Card Industry Data Security Standard (PCI DSS), which establishes security requirements for handling payment data.

All sensitive payment information is processed directly by these providers in accordance with their security standards.

Payment Authorization

By completing a purchase, you confirm that:

  • You are authorized to use the selected payment method
  • All billing and payment information provided is accurate
  • Sufficient funds or credit are available to complete the transaction

Orders may be subject to verification before being processed.

Currency

All prices displayed on our website are listed in USD (United States Dollars).

Product prices include applicable taxes where required. Shipping costs and any selected shipping options are shown separately at checkout before payment is finalized.

If your payment provider operates in a different currency, additional conversion fees or exchange rates may apply. These are determined by your payment provider and are outside our control.

Fraud Prevention

To maintain a secure checkout environment, we reserve the right to review, decline, or cancel any order if suspicious, unauthorized, or potentially fraudulent activity is detected.

In certain cases, additional verification may be requested before an order is approved and processed.

Privacy

We do not sell or share payment information with third parties except as necessary to process transactions securely through our payment providers.

For more details on how personal data is collected and handled, please refer to our Privacy Policy.

Contact Information

Store Name: PhysioStrengthLab

Company Name: MINDSHIFT LABS LIMITED

Company Number: 78005753

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@physiostrengthlab.com

Phone Number: +1 929 419 2540

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.