Frequently Asked Questions (FAQ)

Orders are prepared within 0–2 business days.

For Free Standard Shipping, delivery typically arrives within 7–11 business days from dispatch.

Faster delivery options may be selected during checkout. For full details, please review our Shipping Policy.

We currently offer the following delivery options within the United States:

• Free Standard Shipping — $0.00
• Insured Shipping + Priority Processing — $4.95
• Priority Express Shipping — $9.95

Available options are shown at checkout based on your selection.

Yes. Free Standard Shipping is available on all orders.

Optional faster delivery methods are available at checkout for an additional cost.

Orders are processed within 0–2 business days.

Orders placed before 12:00 PM Eastern Time (EST/EDT) are typically processed the same day when possible.

Orders placed after this time are handled on the next business day.

Processing takes place Monday through Friday, excluding public holidays.

Yes. Expedited options such as Insured Shipping + Priority Processing and Priority Express Shipping are available at checkout.

These options prioritize handling and reduce delivery time.

At this time, we deliver within the United States only.

Orders are processed through our U.S.-based fulfillment network and dispatched from a logistics facility within the United States.

To request a return, contact our support team by email and include your order number along with the reason for the request.

If approved, you will receive return instructions and the correct return address.

Returns can be requested within 90 days from the date the order is marked as delivered.

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.

Returned items are inspected within 5–7 business days after arrival.

If approved, refunds are issued within 7 business days to the original payment method.

We do not offer direct exchanges.

If you would like a different item, please return the original product and place a new order separately.

Once your order has been shipped, you will receive an email with tracking details.

Tracking information may take time to update after the carrier receives the package.

Delays in updates can occur depending on the carrier.

Delivery times are estimates and may be affected by external factors such as carrier delays or weather conditions.

If your order exceeds the expected timeframe, please contact us and we will assist you.

Please contact us as soon as possible.

If the order has not yet been processed, we may be able to update the address.

If the order has already been shipped, changes may not be possible.

We offer a selection of fitness and training accessories designed for everyday use, including strength and mobility-focused equipment.

Yes. Our products are designed to be simple to use and suitable for a wide range of experience levels.

No. All products are intended for general fitness and training use only.

They are not intended to diagnose, treat, cure, or prevent any medical condition.

Products should be used according to your individual ability and comfort level.

If you have any concerns or existing conditions, you may wish to consult a qualified professional before use.

All prices are displayed in USD (United States Dollars).

Yes. Product prices include applicable taxes where required.

Shipping costs are displayed separately at checkout.

We accept:

• Visa
• Mastercard
• PayPal
• Apple Pay
• Google Pay

Payments are processed securely through encrypted systems.

Yes. Transactions are protected using HTTPS/SSL encryption and secure payment providers.

You can contact us using the following:

• Email: support@physiostrengthlab.com
• Phone: +1 929 419 2540
• Contact form available on our website

See Contact Us page.

Monday to Friday: 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Most inquiries are answered within 24–48 hours on business days.

To help us assist you efficiently, please include your order number and a clear description of your request.