Security Statement
Last Updated: March 24, 2026
PhysioStrengthLab is committed to maintaining a secure environment for users interacting with our website and Services. We take reasonable measures to protect personal information and ensure a safe checkout experience.
Secure Website Connection
Our website uses HTTPS and SSL (Secure Socket Layer) encryption to protect data transmitted between your device and our servers.
This encryption helps safeguard sensitive information, including personal details and transaction data, during online interactions.
Payment Security
Payments are processed through established third-party providers, including Airwallex and PayPal, using secure and encrypted payment systems.
We do not store or have access to complete credit or debit card information. All sensitive payment data is handled directly by our payment partners in accordance with their security standards.
Data Protection Measures
We implement appropriate technical and organizational safeguards to protect personal information from unauthorized access, misuse, or disclosure.
These measures may include controlled access to data, secure infrastructure, and ongoing monitoring of system activity.
Account Security
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.
We recommend using strong passwords and avoiding the sharing of account access with others.
Fraud Prevention
To help maintain a secure shopping environment, we monitor transactions for potentially fraudulent or unauthorized activity.
Orders may be subject to verification, and we reserve the right to review, decline, or cancel transactions that appear suspicious or inconsistent with normal usage patterns.
Third-Party Services
PhysioStrengthLab operates on the Shopify platform and may use third-party services for payment processing, analytics, and order fulfillment.
These providers maintain their own security practices and policies. While we select partners carefully, we do not control their independent systems.
Limitations of Security
While we take reasonable steps to protect information, no system or method of data transmission can be guaranteed to be completely secure.
Users should be aware that any information transmitted online carries some level of inherent risk.
Reporting Security Concerns
If you believe there is a potential security issue related to your interaction with our website, please contact us so we can review the matter promptly.
Contact Information
Store Name: PhysioStrengthLab
Company Name: MINDSHIFT LABS LIMITED
Company Number: 78005753
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong
Email: support@physiostrengthlab.com
Phone Number: +1 929 419 2540
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
