Privacy Policy

Last Updated: March 24, 2026

PhysioStrengthLab, operated by MINDSHIFT LABS LIMITED, provides this website, store, and related services (the “Services”). This Privacy Policy explains how personal information is collected, used, and handled when you access or interact with our Services.

Our store operates using Shopify’s platform, which enables order processing, secure checkout, and overall service functionality.

By using our Services, you acknowledge that this Privacy Policy applies to your interactions with our website and services.

Personal Information We Collect

We collect information that is necessary to operate our store and provide services effectively. This may include:

  • Contact information: name, email address, phone number, billing and shipping address
  • Order details: products viewed, purchased, or returned
  • Payment-related information: processed securely through third-party payment providers (we do not store full payment details)
  • Account-related information: login credentials, preferences, and saved details (if applicable)
  • Customer communications: messages sent through email or support requests
  • Technical data: IP address, browser type, device information, and interaction data

Information is collected only where it is relevant to providing our Services or required to meet legal obligations.

How Information Is Collected

We obtain personal information through different channels, including:

  • Directly from you when placing an order, submitting a form, or contacting support
  • Automatically through cookies and similar technologies during website use
  • From service providers such as Shopify, payment gateways, and fulfillment partners
  • From third-party services where permitted and necessary for operations

How We Use Your Information

Your information is used to support the operation of our store and improve your experience. This includes:

  • Processing and delivering orders
  • Managing returns and refunds
  • Responding to customer inquiries
  • Maintaining and improving website functionality
  • Sending order-related communications
  • Providing marketing updates where consent has been given
  • Detecting and preventing fraudulent activity
  • Complying with applicable legal requirements

How We Share Information

We may share personal information with trusted third parties where necessary to operate our Services:

  • Shopify, which powers the platform and infrastructure
  • Payment providers, for secure transaction processing
  • Logistics and shipping partners, to fulfill and deliver orders
  • Service providers, including hosting and technical support providers
  • Analytics and marketing tools, where permitted
  • Authorities or regulators, if required by law or to protect legal rights

We do not sell or trade personal information.

Relationship with Shopify

PhysioStrengthLab is hosted on Shopify. Shopify processes certain personal data to enable the operation, maintenance, and improvement of the platform.

Your information may be processed by Shopify and its partners in various jurisdictions.

More information is available at: https://www.shopify.com/legal/privacy

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure proper website functionality
  • Analyze usage and improve performance
  • Provide a more personalized browsing experience

You may control or disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

Data Security and Retention

We implement appropriate safeguards to protect personal information against unauthorized access, misuse, or disclosure.

While we take reasonable steps to secure data, no system can guarantee complete security.

Personal information is retained only for as long as necessary to:

  • Fulfill orders and provide Services
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Enforce agreements

Your Rights

Depending on your location, you may have rights related to your personal data, including:

  • Requesting access to your data
  • Requesting corrections or updates
  • Requesting deletion where applicable
  • Objecting to or restricting certain processing activities
  • Requesting a copy of your data

You may also opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

International Data Transfers

As we operate internationally, your information may be transferred and processed outside your country of residence, including in locations where data protection laws may differ.

We take reasonable steps to ensure that data is handled securely and in accordance with this Privacy Policy.

Children’s Privacy

Our Services are intended for general audiences and are not directed toward children.

We do not knowingly collect personal information from individuals who are under the age of majority in their jurisdiction.

Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect operational, legal, or regulatory changes.

Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

Contact Information

Store Name: PhysioStrengthLab

Company Name: MINDSHIFT LABS LIMITED

Company Number: 78005753

Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong

Email: support@physiostrengthlab.com

Phone Number: +1 929 419 2540

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.