Return and Refund Policy
Last Updated: March 24, 2026
We provide a 90-day return period. This means you may request a return within 90 days from the date your order is confirmed as delivered to the shipping address used at checkout.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must not have been used and must remain in its original condition
- The item must be returned with its original packaging and all included components
- Returns for non-defective items are accepted subject to approval and eligibility conditions.
- A valid proof of purchase (such as order confirmation or receipt) is required
- A return request must be submitted and approved before sending any item back
Returns that are sent without prior authorization cannot be processed.
How to Start a Return
To request a return, please contact our support team at:
Email: support@physiostrengthlab.com
Include the following details in your request:
- Order number
- Item(s) you wish to return
- Reason for the return
Once your request is reviewed, we will provide step-by-step instructions along with the appropriate return address.
Return requests must be submitted within 90 days of delivery.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an issue caused by us.
If the item received is defective, damaged, or incorrect, we will review the case and provide an appropriate solution. This may include covering return shipping costs, sending a replacement, or issuing a refund.
We do not charge restocking fees.
Damaged, Defective, or Incorrect Items
Please check your order upon delivery.
If there is an issue with your item, we recommend reporting issues within 48 hours for faster resolution.
We may request supporting information, such as photos, to evaluate the situation and determine the appropriate resolution.
Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Items clearly marked as final sale at the time of purchase
Refund Process
After your returned item is received, it will be inspected to confirm eligibility.
- Returns are typically reviewed within 5–7 business days after arrival
- If approved, refunds are issued to the original payment method within 7 business days
Please note that processing times may vary depending on your payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, please submit a return request for the original product and place a new order separately.
Returns Processing Location
Approved returns are handled through our U.S. fulfillment network.
U.S. Returns Processing Center: 945 Madison Ave, New York, NY 10021, United States
Returns must only be sent after receiving confirmation and instructions from our support team.
This address is a logistics and processing facility and is not open to the public.
Contact Information
Store Name: PhysioStrengthLab
Company Name: MINDSHIFT LABS LIMITED
Company Number: 78005753
Company Address: Unit 2A, 17/F, Glenealy Tower, No. 1 Glenealy, Central, 999077, Hong Kong
Email: support@physiostrengthlab.com
Phone Number: +1 929 419 2540
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
